Privacy Policy – Nutriviva
Last Updated: November 2025
Please read this Privacy Policy carefully before using this Site.
Nutriviva (“we”, “us”, or “our”) is committed to protecting your personal information and handling it responsibly, in accordance with applicable Canadian privacy laws. This Privacy Policy (the “Policy”) explains how Nutriviva collects, uses, discloses, and safeguards the personal information of clients and visitors who use our website (the “Site”). “Personal Information” refers to any information that identifies an individual, such as your name or email address. It does not include business contact information used strictly in a professional capacity.
Eligibility
The Site is intended for Canadian residents who have reached the age of majority in their province or territory and who are legally able to form binding contracts.
If You Do Not Agree
If you do not agree with the terms outlined in this Policy, please do not provide any personal information to us and discontinue use of the Site.
Sharing & Disclosure
Nutriviva does not rent, sell, trade, or transfer your personal information without your consent, except as described in this Policy or as required by law.
Collection & Use of Personal Information
During consultations and services offered through Nutriviva, we may collect, use, store, and disclose Personal Information. All information is handled in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
Sending Information Over the Internet
Your data may be stored on servers operated by us or by our service providers. While Nutriviva takes reasonable steps to protect your information, no internet transmission is completely secure. Any data you send to the Site is done at your own risk.
Under Canada’s Anti-Spam Legislation (CASL), you consent to receiving electronic communications from Nutriviva, including newsletters, updates, alerts, and information about our services. You may unsubscribe at any time using the link in our emails or by contacting us directly.
Client Accounts & Appointment Booking
You may browse parts of the Site without creating an account.
To book a one-on-one appointment, you must create an account through our booking system (e.g., JaneApp).
Personal and medical information collected during appointments is stored securely and in accordance with PIPEDA. Nutriviva keeps this information only as long as needed to fulfill your nutrition-related services or satisfy legal requirements.
We take confidentiality seriously, though communication by email, text, phone, or other online platforms may involve inherent security limitations.
Method of Payment
Payments for services delivered by Nutriviva may be made by:
- E-transfer, or
- Cheque
No credit card information is collected or stored by Nutriviva.
Legal Requirements
Nutriviva may disclose your personal information when required by law—for example, in response to valid government, court, or law enforcement requests, or to investigate fraud or breaches of an agreement.
Accuracy of Information
We take reasonable steps to ensure your information is accurate and up to date. You are responsible for providing complete and correct information. Requests for corrections will be handled as required by applicable laws.
Safeguards & Data Security
Nutriviva employs administrative, physical, and technological safeguards to protect Personal Information from unauthorized access, misuse, loss, or modification. However, no system is entirely free from security risks. If you receive a suspicious message claiming to be from Nutriviva, please notify us immediately.
Access & Corrections
You may request access to or corrections of your Personal Information at any time, subject to legal limitations. Requests must be sent in writing to the contact information below. Nutriviva may require identity verification before releasing information.
Jurisdiction
This Policy and any matters relating to your use of the Site are governed by the laws of British Columbia and applicable federal laws. Disputes will be handled in the courts of British Columbia, though Nutriviva may seek remedies in other jurisdictions if necessary.
Questions, Concerns, or Complaints
If you have any questions about this Policy or how Nutriviva handles your information, please contact:
Changes to This Policy
Nutriviva may update this Privacy Policy periodically to reflect changes in our practices. Updated versions will be posted on the Site. We recommend reviewing this Policy regularly.